1. The general terms and conditions apply to all offers, quotations, transactions and agreements between Lynsay de Pedicure and a client to which Lynsay de Pedicure has declared these terms and conditions applicable, which relate to the services of the contractor, unless expressly deviated from by the parties in writing.

Services
 

1. Lynsay de Pedicure will carry out treatments to the best of her insight and ability and in accordance with the requirements of good craftsmanship, and based on the state of science known at the time, Lynsay de Pedicure will, as much as reasonably possible, inform the client about financial consequences of the change or addition to the treatment.

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Appointments

 

1. Treatment takes place by appointment only. Appointments can be made by telephone, e-mail or WhatsApp.

2. If the appointment is cancelled, the client must notify Lynsay de Pedicure as soon as possible, but no later than 24 hours prior to the time reserved for the client. The cancellation can be notified by telephone, e-mail or WhatsApp message.

3. If the client fails to fulfil this obligation or fails to do so on time, Lynsay de Pedicure may charge the client100% fee for the reserved time. Not having received a reminder is not a valid reason for not keeping an appointment. The client is himself responsible for noting the appointment.

4. Both parties will be deprived of this obligation if they are hindered by force majeure. Force majeure includes what the Law and case law says about it.

 

Rates and payments

 

1. Lynsay de Pedicure displays all prices of treatments and products visibly in the practice.

2. After the treatment, the client must pay for the treatment and any products immediately by PIN or cash.

3. For clients covered by basic insured foot care, invoice for medically necessary treatment will be submitted to the relevant podiatrist.

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Personal data and privacy

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1. During the initial treatment, the client provides Lynsay de Pedicure with all data relevant to the proper professional practice of Lynsay de Pedicure or which the client should reasonably understand are necessary for the careful execution of the treatment. This data includes medical data and or disease states. Lynsay de Pedicure records the data in a computerised system and acts in accordance with the guidelines in the Personal Data Protection Act.

2. Data can only be made available to other disciplines such as GP or medical specialist with the client's consent. The client has the right to inspect his/her own data at any time.

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Geheimhouding

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1. Lynsay de Pedicure is verplicht tot geheimhouding van alle vertrouwelijke informatie die de cliënt verteld tijdens een behandeling.

2. De geheimhouding vervalt indien, op grond van een wettelijke bepaling of een rechterlijke uitspraak, Lynsay de Pedicure verplicht is de vertrouwelijke informatie aan derden te verstrekken.

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Liability

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1. Lynsay de Pedicure cannot be held liable for damages of any kind caused by client providing incorrect or incomplete information about relevant physical conditions, medication use, work or leisure activities. 

2. Lynsay de Pedicure is not responsible for loss, damage or theft of personal belongings brought to the practice by client.
    

Damage, theft and conduct

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1. The client is liable if the client damages Lynsay de Pedicure's furniture, instruments and and/or materials.

2. Theft will always be reported to the police by Lynsay de Pedicure.

3. In the practice, the client should behave in accordance with generally accepted standards. In the event of inappropriate behaviour or sexual harassment, Lynsay de Pedicure reserves the right to immediately terminate the treatment and deny client access to the practice.

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Warranty

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1. Lynsay de Pedicure provides a one-week (seven-day) guarantee on the treatment. This guarantee lapses if:

2. the client has not followed the advice;

3. the client has not followed the referral to another discipline;

4. the client has not used the products according to the instructions for use or directions.

 

Complaints

 

If a client has a complaint about treatment or a product, it must be reported to Lynsay de Pedicure in writing as soon as possible, but no later than seven (7) days.

Within seven (7) days of written receipt of the complaint, Lynsay de Pedicure must answer client adequately. If the complaint is well-founded then Lynsay de Pedicure will redo the treatment as agreed. If Lynsay de Pedicure and client cannot reach an agreement then the client may submit the dispute to the Disputes Committee.

 

Right

 

Every agreement between Lynsay de Pedicure and client is governed by Dutch law. In the event of an interpretation of the content and scope of these general terms and conditions, the Dutch text thereof will always be decisive. The most recently filed version or the version applicable at the time the agreement was concluded shall always apply.

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